Although we have the utmost confidence in our products we do understand that sometimes problems may arise. So should you not be completely satisfied with your product, Blueberry Blush will do our utmost to rectify this.
In order to do so we need to ascertain the following:
- Is the product defective?
If there is something wrong with your shoes on arrival, please contact us immediately and we will sort this out – if there is a defect we will arrange return and replacement or refund of the product at our cost.
Should a defect become apparent within three months of receipt, again we will gladly replace or refund the product at our cost.
Please do be aware though that this policy only covers a defective product; it doesn’t apply to faults or damage arising from normal wear and tear or damage caused by user fault.
- Is the product not defective?
If you have received the product in error (an the incorrect order), we will arrange to have the product collected and replaced at our cost.
Please note we will only replace incorrect orders if the shoes have not been worn – should you wear them at all you are accepting them as sufficient order fulfillment.
If on delivery you decide the product is not what you wanted or you have ordered the incorrect size, it can be returned within 14 days for a credit or exchange (no refunds are given in this case).
If you choose to return the product we must be notified and the product must be returned within 14 days of delivery. Courier charges for return/replacement will then be for your account.
If you have purchased the product at any of our stockists we ask that you contact them first to remedy the situation, but if this cannot be done we will gladly assist.
Please Note: NO returns are accepted on any SALE items.