Please note: No returns, refunds or exchanges on any sale items

Returns, Exchanges, Refunds & Repairs

Sole Indulgence

Although we have the utmost confidence in our products we do understand that sometimes problems may arise.  So should you not be completely satisfied with your purchase we absolutely want to get you sorted out.  To ascertain how best to assist you and rectify any issues that may have occurred we have prepared this guideline below for you to follow.  But first, lets get some absolutes our of the way:

There are 3 valid reasons for returning merchandise:

  1. Incorrect size bought 
  2. Incorrect order received
  3. Defective / damaged product received

All requests for exchange, refund or repair will require that you provide an original receipt (or order number for online orders).  Regardless of where you purchase your BB’s please insist on a receipt for your purchase.  Our market staff are all trained in the use of our transaction systems and are instructed to issue receipts for every purchase

In the case of defective merchandise received, Blueberry Blush will arrange for the return of the order using our couriers and at our cost.  

Returns for any other reason will be at your cost. Exchanges will only be made once the product reaches us and we have inspected it. Then your exchange will be processed.

Our footwear includes a 90-day warranty against defects. If any design or manufacturing flaw arises within this period, you can return the item to Blueberry Blush for repair or replacement (subject to our discretion).

Note: This warranty exclusively addresses design and manufacturing defects and does not extend to physical damage resulting from accidents or regular wear and tear.

All purchases of items on sale are final. 

We occasionally hold promotions or sales to clear out discontinued styles.  If your purchase was a promotional item or marked down, NO EXCHANGES, REFUNDS or CREDITS will be considered.

You have a 14-day window from receipt to exchange online orders or purchases made in store or at the market. 

We’ll inform you upon receiving and checking your return, informing you of the approval status for your refund. If approved, the refund will be automatically issued via your initial payment method. Please keep in mind that it may take some time for your bank or credit card company to process and reflect the refund. 

Our return policy allows for returns of unused and unopened products within 14 days of purchase, provided they remain in their original condition and packaging.

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